Shipping policy

Last updated: January 25, 2026

Shipping Methods & Times

We aim to dispatch all orders within 1–3 working days from the date the order is placed (excluding weekends and public holidays).

Delivery times are estimates only and depend on your location:

  • UK mainland — 2–5 working days
  • UK off-island / remote areas — 3–7 working days
  • International (EU & rest of world) — 5–14 working days

Once your order is dispatched, you will receive a tracking number by email (if tracked shipping is selected).

Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and order weight.

We offer:

  • Free UK shipping on orders over £15
  • Standard tracked UK shipping: £2.99 (under £15)
  • International shipping: calculated at checkout (varies by country)

Order Tracking 

Once your order ships, you’ll receive an email with tracking details. You can track your package directly via the carrier’s website (usually Royal Mail or a partnered courier).

Customs & Import Duties (International Orders)

For orders outside the UK:

  • You are responsible for any customs duties, import taxes, VAT, or brokerage fees charged by your country’s customs authority.
  • These fees are not included in the order total or shipping cost.
  • We have no control over customs processes and cannot refund or compensate for delays or charges.

Lost, Delayed, or Damaged Packages

We work with reliable carriers and use tracked services where possible. However, once your order leaves our warehouse and is handed to the carrier:

  • We cannot be held liable for delays, loss, or damage caused by the courier during transit.
  • Our products do not include transit insurance.
  • If your package is lost, delayed, or arrives damaged, please contact us at support@autooud.com with your order number and tracking details. We will assist you in filing a claim with the carrier and may offer a goodwill replacement or refund (at our discretion), less any original shipping costs.

By placing an order, you accept that Auto Oud is not liable for goods lost, delayed, or damaged in transit beyond what the carrier provides. Any replacement or refund in these cases is offered as a goodwill gesture and is not guaranteed.

Incorrect Address

If you provide an incorrect or incomplete shipping address, we are not responsible for non-delivery or additional costs. We will attempt to contact you, but reshipping may incur extra fees.

Questions?

If you have any questions about shipping, tracking, or delivery, please email us at support@autooud.com. We’re happy to help!