Privacy policy

Last updated: January 25, 2026

Auto Oud operates this website and store, including all related content, features, tools, products, and services (the "Services"). We are committed to protecting your privacy and handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, make a purchase, or interact with us in any way.

Personal Information We Collect

We may collect the following types of personal information, depending on how you interact with the Services:

  • Contact details — name, email address, phone number, billing and shipping address
  • Payment information — card details, transaction history (processed securely via our payment provider)
  • Account information — username, password, preferences, order history
  • Order and transaction details — items viewed, added to cart, purchased, returned, or exchanged
  • Communications — messages, support inquiries, reviews, or feedback you send us
  • Device and usage information — IP address, browser type, device details, pages visited, time spent, and interactions with the Services (collected automatically via cookies and similar technologies)

How We Collect Your Personal Information

We collect personal information from:

  • You directly — when you create an account, place an order, contact us, or sign up for updates
  • Automatically — through cookies, pixels, and analytics tools when you browse our site
  • Third parties — our service providers (e.g., Shopify, payment processors, shipping partners) who collect or process data on our behalf

How We Use Your Personal Information

We use your personal information to:

  • Provide and improve the Services — process orders, deliver products, manage your account, handle returns, and personalise your experience
  • Communicate with you — respond to inquiries, send order updates, and provide customer support
  • Send marketing — share news, promotions, and product updates (you can unsubscribe at any time)
  • Prevent fraud and ensure security — detect suspicious activity and protect our site and customers
  • Comply with legal obligations — respond to legal requests, enforce our terms, and meet regulatory requirements

How We Share Your Personal Information

We may share your personal information with:

  • Service providers — Shopify, payment processors, shipping carriers, email services, and analytics tools who help us run the Services
  • Business partners — for marketing and advertising (e.g., targeted ads based on your activity)
  • Legal authorities — when required by law, to protect our rights, or to respond to valid legal requests
  • In a business transfer — if we merge, sell, or reorganise the business

We do not sell your personal information.

Your Rights

Depending on where you live (particularly under UK GDPR), you may have rights including:

  • Access your personal information
  • Correct inaccurate data
  • Delete your data (in certain cases)
  • Restrict or object to processing
  • Portability of your data

To exercise any of these rights, email us at support@autooud.com. We will respond within one month (extendable in complex cases). We may need to verify your identity before processing your request.

Cookies and Tracking

We use cookies and similar technologies to improve your experience, analyse usage, and show relevant content. You can manage your cookie preferences via your browser settings or our cookie banner.

International Transfers

Your data may be transferred to and processed outside the UK (e.g., by Shopify in the US or other countries). We use appropriate safeguards (such as UK-approved Standard Contractual Clauses) to protect your information.

Security

We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Children's Privacy

Our Services are not directed at children under 16. We do not knowingly collect personal information from children under 16.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted here with a new "Last updated" date. We encourage you to review it periodically.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Email: support@autooud.com 

Postal Address: Auto Oud -128 City Road London, EC1V 2NX United Kingdom